Welcome to Hazel Byline. These Terms and Conditions ("Terms") govern your use of our website (hazelbyline.sbs), services, and products offered by Hazel Byline ("we," "our," or "us").
By accessing or using our website, booking a tour, or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
Please read these Terms carefully as they contain important information about your legal rights, remedies, and obligations. These Terms constitute a legally binding agreement between you and Hazel Byline.
You may use our website only for lawful purposes and in accordance with these Terms. You agree not to:
The content on our website is provided for general information purposes only. While we make reasonable efforts to update the information on our website, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information contained on it.
By making a Booking with us, you warrant that you are at least 18 years of age and have the legal authority to enter into this agreement. If you are making a Booking on behalf of others, you warrant that you have the authority to bind all members of your party to these Terms.
A Booking is confirmed only when we issue a booking confirmation and receive the required deposit or full payment. Until these conditions are met, your Booking is not confirmed.
All prices are quoted in the currency specified at the time of Booking and are subject to availability. Prices may change due to factors beyond our control, such as currency fluctuations, changes in taxes or fees, or supplier increases. If the price increases by more than 10% of the total tour cost after you have made a Booking but before your departure date, you have the right to cancel and receive a full refund.
Payment terms:
If you wish to change any part of your Booking after it has been confirmed, we will make reasonable efforts to accommodate your request but cannot guarantee that changes will be possible. Any changes are subject to availability and may incur additional charges.
You may transfer your Booking to another person who satisfies all the conditions applicable to the Booking, provided you notify us at least 30 days before the departure date. Both you and the transferee remain jointly and severally liable for the payment of any balance due and for any additional fees, charges, or other costs arising from the transfer.
If you need to cancel your Booking, you must notify us in writing. Cancellation fees will apply based on when we receive your written notification:
No refunds will be given for unused services or portions of the tour not taken. We strongly recommend that you purchase comprehensive travel insurance that includes cancellation coverage.
We reserve the right to cancel a tour for any reason, including but not limited to insufficient participation, force majeure events, or safety concerns. If we cancel a tour, you may choose between:
We are not responsible for any incidental expenses or consequential losses that you may have incurred as a result of your booking, such as visa fees, vaccinations, non-refundable flights or rail tickets, or loss of enjoyment.
For detailed information about our refund policies, please refer to our Refund Policy.
You must ensure that you are physically and mentally fit to participate in the tour. You should consult your doctor regarding any existing medical conditions and the destinations you intend to visit. You must disclose any pre-existing medical conditions or disabilities that might reasonably be expected to affect your participation in the tour.
We reserve the right to refuse a Booking or to remove a person from a tour if their condition or behavior is likely to affect the health, safety, comfort, or enjoyment of other participants or the smooth operation of the tour.
You are responsible for obtaining and maintaining all necessary travel documents, including but not limited to valid passports, visas, permits, and certificates. Your passport must be valid for at least six months beyond the duration of your trip. You are also responsible for understanding and complying with entry, exit, and health requirements for each country on your itinerary.
We are not responsible if you are refused entry to a country because you lack the correct passport, visa, or other travel documentation.
You agree to comply with the reasonable instructions of our tour leaders, guides, or other staff during the tour. You agree to behave in a manner that does not cause distress, danger, or annoyance to other tour participants or third parties.
We reserve the right to terminate your participation in a tour without refund if your behavior is deemed to be detrimental to the enjoyment of other participants, compromises safety, or violates local laws or customs.
We reserve the right to make changes to any aspect of the tour if necessary due to circumstances beyond our control or to improve the tour experience. Such changes may include but are not limited to:
For minor changes, we will make reasonable efforts to inform you before your departure but are not obligated to do so.
For significant changes that materially alter the nature of the tour, we will notify you as soon as reasonably possible. In such cases, you may choose to:
We will take reasonable care to ensure that the services we provide are delivered with reasonable skill and care. However, we are not responsible for:
Our liability is limited to a maximum of three times the price of your travel arrangements. This limitation does not apply to cases involving death, personal injury, or damage caused intentionally or with negligence.
We strongly recommend that you purchase comprehensive travel insurance that covers cancellation, medical expenses, repatriation, personal liability, and other risks associated with travel. We may require proof of adequate insurance coverage as a condition of your Booking.
It is your responsibility to ensure that your insurance policy covers all activities included in your tour, as well as any optional activities you may undertake during your trip.
We are committed to protecting your privacy and personal information. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By making a Booking with us, you consent to the collection, use, and sharing of your personal information as described in our Privacy Policy. This may include sharing your information with third-party service providers necessary to fulfill your Booking and provide you with travel services.
All content on our website, including but not limited to text, images, graphics, logos, icons, videos, and software, is the property of Hazel Byline or our content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, modify, distribute, republish, display, post, or transmit any content from our website without our prior written permission.
By submitting reviews, comments, photos, or other content to our website or social media platforms, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You represent and warrant that:
We reserve the right to remove any content that we consider to be unlawful, offensive, defamatory, or otherwise inappropriate.
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
We reserve the right to modify these Terms at any time. The most current version will always be posted on our website with the "Last Updated" date. Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the revised Terms.
For material changes to these Terms that affect your existing Booking, we will make reasonable efforts to notify you directly.
If you have any questions about these Terms and Conditions, please contact us at:
Hazel Byline
Flat 84q Karlie Court Brownview
TA24 6LB
United Kingdom
Email: [email protected]
Phone: +44 811 922 0336