Introduction
Hazel Byline ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hazelbyline.sbs (the "Website") or use our services.
We value your trust and strive to be transparent about our data practices. Please read this Privacy Policy carefully. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
If you do not agree with our policies and practices, please do not use our Website or services.
Information We Collect
We collect several types of information from and about users of our Website and services, including:
Personal Information
- Contact Information: Such as your name, email address, postal address, and telephone number when you contact us, create an account, or book a tour.
- Payment Information: Such as credit card details and billing addresses when you make a purchase (note that full payment details are processed by our secure payment processors and are not stored on our servers).
- Travel Information: Such as passport details, travel preferences, dietary requirements, and health information relevant to your tour.
- Account Information: Such as username, password, and profile details if you create an account on our Website.
- Communication Data: Records of correspondence if you contact us.
Non-Personal Information
- Usage Data: Information about how you use our Website, such as pages visited, time spent on pages, links clicked, and features used.
- Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
- Location Data: General location information inferred from your IP address.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy section for more details).
How We Collect Information
We collect information through various methods, including:
- Direct Interactions: When you provide information to us by filling in forms, creating an account, booking a tour, subscribing to our newsletter, participating in surveys or promotions, or corresponding with us.
- Automated Technologies: As you navigate through our Website, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment, browsing actions, and patterns.
- Third Parties: We may receive information about you from third parties, such as business partners, social media platforms (if you interact with us through those platforms), and service providers.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Website and services
- Process and manage your tour bookings, inquiries, and payments
- Personalize your experience and deliver content relevant to your interests
- Communicate with you, including sending service-related notifications, newsletters, marketing communications, and responding to your inquiries
- Administer promotions, surveys, and other Website features
- Analyze usage patterns to improve our Website and services
- Protect the security and integrity of our Website and business
- Comply with legal obligations and enforce our terms and policies
We will only process your personal information when we have a legal basis to do so, which may include:
- When you have given us consent
- When processing is necessary for the performance of a contract with you
- When processing is necessary for compliance with a legal obligation
- When processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
Disclosure of Your Information
We may disclose your personal information to the following categories of recipients:
- Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processors, IT service providers, email delivery services, and customer support services.
- Travel Partners: Hotels, airlines, local tour operators, and other travel-related service providers necessary to fulfill your booking.
- Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: We may disclose your information to protect and defend the rights, property, or safety of Hazel Byline, our customers, or others.
- With Your Consent: We may disclose your information to any other third party with your prior consent.
Cookie Policy
Our Website uses cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users. This helps us provide you with a good experience when you browse our Website and allows us to improve our site.
We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functional Cookies: These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:
- Delete cookies from your device
- Block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies
- Set your browser to notify you when you receive a cookie
Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our Website, and some services may not function properly.
Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We maintain safeguards designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. We restrict access to personal data to our employees, contractors, and service providers who need to know that information to process it for us and who are subject to confidentiality obligations.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
When determining the relevant retention periods, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Whether we can achieve those purposes through other means
- Legal, regulatory, tax, accounting, or other requirements
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: You have the right to request a copy of the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we delete your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
- Objection: You have the right to object to our processing of your personal information in certain circumstances.
- Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.
International Data Transfers
We are based in the United Kingdom, and we process and store information on servers located in the UK and other countries. As such, we may transfer your personal information to countries outside of your country of residence, which may have data protection rules that are different from those of your country.
When we transfer personal information from the European Economic Area (EEA) or the United Kingdom to countries that have not been deemed to provide an adequate level of data protection, we use specific legal mechanisms to safeguard your personal information, such as Standard Contractual Clauses approved by the European Commission.
Children's Privacy
Our Website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Third-Party Links
Our Website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided to us or by placing a prominent notice on our Website.
Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Hazel Byline
Flat 84q Karlie Court Brownview
TA24 6LB
United Kingdom
Email: [email protected]
Phone: +44 811 922 0336
